Contact Us

This page outlines the customer protections and store procedures relevant to your order.

How to reach us

Reach our support team with questions about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

Contact details

Store: The Ordinary
Email: Support@Theordiuerym.shop
Phone: (304) 218-1568
Postal address: 963 Louisville Loop, Maryville, Tennessee, 37801, United States